Third Party Maintenance

We offer flexible, cost-effective storage, network and server support.

Hardware Maintenance with Mojo Systems can save you up to 70% compared to an OEM contract and our customizable SLAs fit your needs & budget.

Our simplified contracts make life easy by combining support for a variety of manufacturers, as well as new, end of life (EOL), and end of service life (EOSL) devices.

No red tape, answering services or long escalation paths; one call is all it takes.

Data Center

We Maintain the Industry's Best Brands

Customize Your Maintenance Contract

Mojo Systems offers personalized support at up to 70% off OEM prices. Choose 9/5/NBD, 7/24/4 or a customized service level agreement.

9x5xNBD

  • Help Desk & On-Site Support Monday - Friday, 9 a.m. - 5 p.m.
  • Parts Replacement Next Business Day (NBD)
  • Optional Re-Routing of Auto Generated Alerts

7x24x4

  • Help Desk & On-Site Support 7 Days a Week, 24 Hours a Day
  • 4-Hour Response
  • On-Site or Local Inventory Stocking
  • Optional Re-Routing of Auto Generated Alerts

Customized SLA

Mojo Systems will work with your team to build a Service Level Agreement that is specific to your needs. Contact us for more information and to request a free quote.

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Worldwide Coverage for Your Hardware Support Needs

Fast, Expert Hardware Support

Mojo’s built-in escalation process saves you valuable time by minimizing the number of support call escalation levels. Every call starts with a Level 2 technician for diagnosis. If further expertise is necessary, a Level 3 technician collaborates until the issue is fully resolved.

Mojo technicians follow through on every service ticket from the initial request to resolution.

 

Convenient Parts Stocking

Mojo offers a range of parts stocking strategies that will ensure you have the parts you need within the time frame and budget that work best for your business.

Location Options

Customer Site

Mojo maintains a stock of parts in a secure location within your facility.

Local

Parts are stocked at a local warehouse that is a short delivery time from your location.

Inventory Options

Standard

The most commonly failed parts—power supplies, hard drives, fans, memory, SFPs, etc.—are stocked at your choice of location options.

Customized

Mojo customizes a stocking strategy around the parts you identify as the most critical to your business and stocks them at the location of your choice. Your inventory selection is unlimited and stocked to your exact specifications.